Welcome to the Trade Price Cartridges FAQs. If you can’t find what you are looking for please get in touch. One of our knowledgeable staff will be happy to help. We are often able to source even the most obscure cartridge.
Whether you have any queries regarding a particular product, an order you’ve placed or if you have any suggestions or comments, please don’t hesitate to get in touch.
Firstly, remove the cartridge and switch off your printer. Take a damp clean cloth and carefully wipe the copper contact plate on the cartridge. Leave the printer to stand for a couple of minutes whilst you make sure that the copper plate on the cartridge is completely dry. Once dry, you can switch the printer back on and replace the cartridge. We then recommend that you run the printhead cleaning programme in order to clean the heads and push the ink back through. You may need to run the printhead cleaning programme three or four times.
If the printer is not recognising the cartridges please follow the steps above. If the cartridges are recognised then you only need to run the printhead cleaning process. You may need to do this a few times.
The website will only remember customers who have chosen to register with us, even if you have shopped with us before. Therefore if you have not registered before you will not be able to log in. You can still place an order without registering and you don’t need to log in to place an order. When you register you can assign a password to your email address which means that the system will recognise you as a returning customer next time you come back and try to log in.
If you don’t want to register, just add the items you wish to purchase to your basket and go to the checkout. If you do want to register you can either do so by selecting ‘Register’ on the homepage or wait until you proceed to the checkout.
The price displayed on the website is the price you will pay for your goods including any applicable taxes and delivery. When we send you your goods we will include an invoice which will itemise charges, taxes and delivery if applicable.
Some cartridges fit a wide range of printers and consequently it is not always possible to list on the packaging all of the printers that the cartridge fits. If your printer is not listed, the easiest way to check is to go back to https://tradepricecartridges.co.uk and find your printer model. Then look for the cartridges you ordered. There will be a link to more details. If you click this link, you will find a list of the printers that are compatible with the cartridge and this should include those that are listed on the packaging. If you are still in doubt please email: [email protected]
If we have mistakenly sent you the wrong product then we will exchange them.